A technology issue I often see is when patrons are using the public computers and they are having  problems  with email accounts or printing.  Setting up emails and printer issues are usually simple fixes and something I feel comfortable dealing with on a day to day basis.

If I am helping someone new to email use it I  try to make them feel it will be ok and WE will get it figured out.  If they have forgotten  their password I help them through the steps of retrieving that info of setting up a new password.  Sometime we have to set up a second email account  to assist with the password retrieval process.  I make sure they write down the information for later use. 

Printing is often the process of finding the print icon or button, they are just not aware of it's location.  Sometimes to get a copy of something with out the ads I will help them copy and paste the information into a word document.  I try to help but not take away their power or pride in the process.

I will tell them if they get stumped and there isn't anyone to help they can try searching
for the answer to how to try to solve the problem.





The questions that give me more of a challenge are usually the ebook devices.  Why you ask.......   well there are several types and they each have varying degrees of function.  Are they WiFi ready, do you need a cord to connect to their laptop.  Do they have a laptop?  Is the device an android, a windows 8 or a apple based product.  Is it a common one or a cheap generic type?   Have they downloaded the appropriate apps for what they need, am I going to be able to explain the use of the app well enough for them to feel comfortable using it, or will I make them even more leery of the use of technology.  So my nervousness is that I will somehow turn them off using technology and that would be sad.